All posts by Ted V.

[RESOLVED] ISSUES WITH .CLOUD REGISTRATIONS/RENEWALS

Dear Customers, We regret to inform you that we are facing issues with .CLOUD domain names now. .CLOUD domain names related registrations/renewal orders may fail with error “Billing failure”. The existing .CLOUD domain names can be managed as usual. We’re maintaining constant contact with our upstream providers and will do our best to resolve the … Continue reading [RESOLVED] ISSUES WITH .CLOUD REGISTRATIONS/RENEWALS

[COMPLETED] Sandbox.namecheap.com Scheduled Maintenance – May 18, 2017

Dear Customers, We will be performing a scheduled maintenance of our Sandbox environment to upgrade our systems in order to better serve you on May 18, 2017. The time frame for the maintenance is as follows: 02:00 AM – 02:30 AM EDT | 06:00 – 06:30 UTC The following services will be affected during the … Continue reading [COMPLETED] Sandbox.namecheap.com Scheduled Maintenance – May 18, 2017

Intermittent issue with applications purchases

Dear Customers, We would like to inform you about the intermittent issues with purchases of applications at our Apps Marketplace. The orders for the applications may occasionally fail with error “There was an error creating product subscription” and applications get inactive status. The issue has been escalated to our engineering department to have it resolved  as soon … Continue reading Intermittent issue with applications purchases

Two-Factor Authentication voice calls option is temporary disabled

Dear Customers, We regret to let you know that Two-Factor Authentication voice calls option has been temporary disabled. In the meanwhile, please request a code via text message or get in touch with our support team if you are not able to receive them. Please accept our sincere apologies for the inconvenience and thank you … Continue reading Two-Factor Authentication voice calls option is temporary disabled