We are planning to transfer all the accounts hosted on Email Server 3 to our brand new state-of-the-art Email Server 4. This transfer needs to be performed in order to keep the overall performance on high level and prevent any possibility of services disruption as we strive to provide the most stable and reliable service to our clients.
The transfer is going to be performed on June 24 02:00 AM EDT | 06:00 AM UTC. We aim to keep downtime to a minimum and will be performing the transfer outside of business hours to minimize the disruption.
After the transfer your hosting account is going to be fully restored on the new hosting server.
Please check that your subdomains mail.yourdomain.com has two NS records and make sure it is set to dns1/dns2.namecheaphosting.com.
The MX records of the domain names should be pointed to mail.yourdomain.com. If the subdomain mail.yourdomain.com is pointed to these set of nameservers, we will automatically update their DNS zones. No actions are required from you in this case.
If hosted domains are pointed to one of these set of nameservers, we will automatically update their DNS zones. No actions are required from you in this case as well.
If the subdomain mail.yourdomain.com is pointed to the email hosting server with the help of an A record, please perform the following steps before the maintenance starts:
1. Delete this A record.
2. Create two NS records for the subdomain mail.yourdomain.com and point them to dns1/dns2.namecheaphosting.com.
3. Make sure you have the MX record for the domain yourdomain.com, which is set to mail.yourdomain.com.
In case the domain name is registered with Namecheap you can easily update the nameservers for the subdomain mail.yourdomain.com following these steps:
* sign into your Namecheap account (The Sign In option is available in the top hat of the page);
* select Domain List from the left sidebar and click on the Manage button next to your domain;
* navigate to the Advanced DNS tab at the top of the page;
* find mail.yourdomain.com record;
*make sure that the following fields are correct for the record:
Type: NS record
*make sure that you added the second NS record for mail subdomain as well, the value should be the following: dns2.namecheaphosting.com
* Save all changes.
When the transfer starts, we will be constantly updating you via this blog post, which is why we highly advise you to bookmark this page.
We greatly appreciate your patience and understanding.
Namecheap Support Team