SCHEDULED MAINTENANCE ON BASICDNS, PREMIUMDNS AND HOSTING DNS – February 20, 2018

Dear Customers, This is to let you know that on February 20, 2018 we will be processing a scheduled maintenance on BasicDNS, PremiumDNS and Hosting DNS. The time frame for the maintenance is as follows: February 20,  01:00 PM – 05:00 PM  EST | February 20, 18:00 – 22:00 UTC During the maintenance DNS changes … Continue reading SCHEDULED MAINTENANCE ON BASICDNS, PREMIUMDNS AND HOSTING DNS – February 20, 2018

[RESOLVED] Intermittent issues with registrations of some TLDs

Dear Customers, We are currently experiencing issues with the registrations of some TLDs. As a result, your order for a domain registration may fail with the error “Unhandled Core exception occured. The result of command execution is unknown. Error message: An error occurred while updating the entries. See the inner exception for details”. We would … Continue reading [RESOLVED] Intermittent issues with registrations of some TLDs

Issues with Upcoming Shared Hosting Renewal Notifications

Dear Customers, Unfortunately, we are experiencing some issues with Upcoming Shared Hosting Renewal Notifications which contain incorrect prices. As a result,  customers may be charged incorrectly. Our developers are already investigating the matter and doing their best to resolve the issue as soon as possible. We will update this status post as soon as we … Continue reading Issues with Upcoming Shared Hosting Renewal Notifications

[COMPLETED] Emergency Software Maintenance on Shared Server 85, February 20

Dear Customers, Please be informed that an emergency software maintenance will take place on Shared Server 85  on February 20, starting at 04:40 AM EST | 09:40  UTC. The maintenance is aimed at improving the quality of the services and increase the reliability. During this maintenance, we will have to turn off specific services and reboot the server. Maintenance window: … Continue reading [COMPLETED] Emergency Software Maintenance on Shared Server 85, February 20

[Resolved] Temporary hardware issues with Xennode 8

Dear Customers, The hosting server Xennode 8 is experiencing temporary hardware issues at the moment. Our technicians are working on the issue and doing their best to shorten the downtime. Estimated time for the issue to be resolved is unknown. Affected services: All VPS on the node including all hosted services. We sincerely apologize for … Continue reading [Resolved] Temporary hardware issues with Xennode 8

Scheduled Private Email Maintenance – February 24, 2018

Dear Customers, Please be informed that the scheduled maintenance will take place on Private Email servers @ 02:00 AM EDT | 07:00 UTC on Saturday,  February 24. This maintenance is required to enhance the performance and stability of Private Email Platform. Affected services: All services may be down for a period of up to 30 … Continue reading Scheduled Private Email Maintenance – February 24, 2018

[COMPLETED] Unscheduled Hardware Maintenance on Shared Server 85, February 19

Dear Customers, Please be informed that we are going to perform an unscheduled hardware maintenance on Shared Server 85 on February 19, starting at  2:00 PM EST | 19:00 UTC. This essential maintenance will ensure that the server continues to deliver optimum performance. Maintenance window: 2 hours. Affected services: No downtime is expected. Once the maintenance starts, we will … Continue reading [COMPLETED] Unscheduled Hardware Maintenance on Shared Server 85, February 19

Self-update issue in WordPress 4.9.3

Dear Customers, This status post is dedicated to the WordPress release 4.9.3 which appeared to have a severe bug in the system causing sites that use automatic background updates feature to fail to self-update to version 4.9.4. For those who use WordPress, version 4.9.3 and have the automatic self-update feature turned on, it will be … Continue reading Self-update issue in WordPress 4.9.3

[Completed] SCHEDULED SOFTWARE MAINTENANCE ON xennode7 – FEBRUARY 19, 2018

Dear Customers, We would like to inform you about a scheduled software maintenance which will take place on our  Xennode7 on February 19th, 3:00 AM EST | 08:00 UTC. We will be switching Xennode7 from XEN virtualization to KVM. The maintenance is aimed to improve the performance, stability and the flexibility of managing emulated devices. How does … Continue reading [Completed] SCHEDULED SOFTWARE MAINTENANCE ON xennode7 – FEBRUARY 19, 2018

Scheduled Software Maintenance on Xennode 8, February 21

Dear Customers, We would like to inform you about a scheduled software maintenance which will take place on  Xennode 8 on February 21, 3:00 AM EST | 08:00 UTC. We will be switching Xennode 8 from XEN virtualization to KVM. The maintenance is aimed to improve the performance, stability and the flexibility of managing emulated devices. How does this … Continue reading Scheduled Software Maintenance on Xennode 8, February 21