SCHEDULED NETWORK MAINTENANCE IN PHOENIX DATACENTER – APRIL 1/april 3

Dear Hosting Customers, This is to inform you about scheduled network maintenance in PhoenixNAP datacenter taking place on April 1st – April 3rd, 2015.  The update is required to ensure our network stability and reliability. Affected services:  servers from the following subnets: 66.85.133.128/25 184.95.45.128/25 209.188.2.192/26 209.188.7.128/25 209.188.18.0/26 209.188.18.64/26 209.188.18.128/25 209.188.24.128/26 209.188.25.64/26 209.188.31.0/26 Maintenance window timeframe: … Continue reading SCHEDULED NETWORK MAINTENANCE IN PHOENIX DATACENTER – APRIL 1/april 3

Scheduled maintenance of our hosting billing system

Dear Hosting Customers, This is to inform you about the upcoming scheduled maintenance of our hosting billing system @ 12:00 PM EST | 04:00 PM GMT on March 31st, 2015. The maintenance is required for the infrastructure upgrade to improve system performance and reliability. Timeframe: 1 hour. Expected impact: the maintenance will not affect any … Continue reading Scheduled maintenance of our hosting billing system

[Resolved]MySQL issues on server78

Dear Customers, Please be informed that server78 is experiencing temporary MySQL issues.  Our technicians are doing their best to resolve this issue in the shortest terms. Affected Services: Only MySQL service is affected. Websites should be up, however some temporary interruptions may occur. ETA: 30 Minutes. We sincerely apologize for the inconveniences. We will keep … Continue reading [Resolved]MySQL issues on server78

[Completed]Scheduled Power Maintenance in Our Phoenix Datacenter – march 31

Dear Hosting Customers, This is to inform you about upcoming scheduled power supply maintenance on one of our Phoenix racks @ 04:00 AM EST | 08:00 AM GMT on March 31st, 2015. This maintenance is essential in order to ensure servers’ maximum reliability. What is planned to be done: power distribution units that provide power … Continue reading [Completed]Scheduled Power Maintenance in Our Phoenix Datacenter – march 31

[resolved] UNSCHEDULED Power outage in Phoenix datacenter – march 30/31

Dear Hosting Customers, We regret to inform you that our PhoenixNAP datacenter is currently experiencing a serious power outage in Cabinet4, resulting in the following servers and services being temporarily affected: Affected servers: dedicated servers in Cabinet4 Affected services: sites, FTP, SSH, mail and other services are temporary unavailable. Our onsite personnel are working to … Continue reading [resolved] UNSCHEDULED Power outage in Phoenix datacenter – march 30/31

[COMPLETED] Symantec, GeoTrust, Thawte Upstream Provider Unscheduled Maintenance

Dear Customers, Symantec, GeoTrust, Thawte upstream provider is currently performing an unscheduled maintenance. The maintenance affects all new Symantec, GeoTrust and Thawte SSL  activations, resulting in errors. The maintenance will not affect existing pending or issued SSLs in any way. Expected maintenance window: unfortunately there is no ETA for now, but we will keep you … Continue reading [COMPLETED] Symantec, GeoTrust, Thawte Upstream Provider Unscheduled Maintenance

[Completed]Unscheduled Software Maintenance on Xennode37

Dear Customers, Please be informed that we are carrying out an essential software maintenance on Xennode 37. During this maintenance, we will have to turn off specific services and reboot the server. Affected Services: the web sites and email accounts will not be available. cPanel/WHM panels, MySQL, FTP and SSH will not be accessible either. Timeframe: 25 … Continue reading [Completed]Unscheduled Software Maintenance on Xennode37

[Resolved] .FR Domains: Connectivity Issues with Upstream Service Provider

Dear Customers, Currently we are experiencing issues with .FR domain upstream provider. Unfortunately, there is no exact ETA at the moment. Our technical team is aware of the issue and trying their best to resolve this. The case has been escalated to the registry level. Kindly allow some time for the issue to get resolved. … Continue reading [Resolved] .FR Domains: Connectivity Issues with Upstream Service Provider

[RESOLVED] .US.COM, .DE.COM, .PW, .WEBSITE, .PRESS, .IO, .SPACE and .HOST Domains: Connectivity issues with the Registry

Dear Customers, We are currently experiencing connectivity issues with the .US.COM, .DE.COM, .PW, .WEBSITE, .PRESS, .IO, .SPACE and .HOST Registries. As a result, it is not possible to register, renew or manage .US.COM, .DE.COM, .PW, .WEBSITE, .PRESS, .IO, .SPACE and .HOST domains. Our technical team is aware of the issue and trying their best to resolve this. We will … Continue reading [RESOLVED] .US.COM, .DE.COM, .PW, .WEBSITE, .PRESS, .IO, .SPACE and .HOST Domains: Connectivity issues with the Registry