Namecheap Status

Dear Customers,

This is to inform you that some domains that are currently using DNS System v2 might randomly experience delays with replication of DNS records. This may include URL Redirect, Email Forwarding and Host Records updates. This is already being taken care of by our engineering team, and we are doing our best to get the issue resolved as soon as possible.

In the meantime, if your domain gets affected, you may switch it to DNS System v1. In order to switch your domain to v1, you will need to do the following:

- log into your account
- click Manage Domains on top
- click on the domain name itself, or select it and click Edit Selected
- click on “Switch to DNS system v1″ in the left side menu
- check the box and click on Save changes.
The changes are to take effect entirely during the standard propagation period.

Kindly accept our apologies for the temporary inconvenience. Thank you for understanding and for your patience.

Best regards,
Namecheap Team

update at 19:06 GMT | 15:06 EST

The issue should be fixed now. We deeply apologize for the inconveniences caused, thank you for your patience and understanding.

Dear Customer,

Our upstream provider Symantec (VeriSign, GeoTrust, Thawte) is currently performing an unscheduled maintenance.

The maintenance affects all new SSL activations. The maintenance will *not* affect existing, new, pending or issued SSLs in any way.

Unfortunately we cannot provide you with ETA. We keep in touch with them and will be glad to keep you updated.

Please accept our sincere apologies for all inconveniences caused to you by the issue.

Kind regards,

Namecheap Support Team

Update @ 15.21 EST | 19.21 GMT

We would like to let you know that Symantec orders can be processed now. Certificate activation should go through without any issues.

We apologize for all inconveniences caused to you by the issue.

Update @ 16.31 EST | 20.31 GMT

We would like to let you know that maintenance has been completed. Please accept our sincere apologies for  the inconveniences caused during the maintenance. Please feel free to contact us in Live Chat or by submitting a support ticket in case you require  any assistance.

Dear Customers,

This is to let you know that the registry of .COM and NET domains will be processing the routine registry maintenance.

The time frame for the maintenance is as follows:

June 22, 2013 (Saturday) 9.00 PM – 9:45 PM EST (June 23rd on Sunday at 01:00 – 01:45 CMT)

Domain availability checks, registrations, renewals and updates will not be possible throughout the maintenance window. DNS and WHOIS services will be operating normally.

Kindly allow time until the maintenance is finished and then feel free to modify your existing .COM and .NET  domains or register new ones.

Thank you for your patience and understanding.

Kind regards,
Namecheap Support Team

Dear Customers,

We would like to inform you that  starting from November 6th we are going to perform the series of IP renumbering in Atlanta datacenter. This step needs to be taken, as we continue to update our network and switch to our own pool of IP addresses, which also allows us to implement multiple-shared IP addresses on shared servers and significantly decrease effect on the hosted accounts by a random DDoS attack.

IP renumbering will be performed on the following servers:

server 2
server 14
servers 20-22
servers 25-29
server 31
server 34
server 36
server 37
server 63
business 3-5
reseller 3-5

The domain names which use our hosting DNS servers (dns1.namecheaphosting.com and dns2.namecheaphosting.com or dns1.web-hosting.com and dns2.web-hosting.com) will start resolving to the new IP address automatically.  Those utilizing host records on third party DNS servers or Namecheap Default DNS servers should have the A record updated. The notifications with  necessary information will be sent to all the users whose IP will be changed.

We sincerely apologize for any inconvenience caused and thank you for your understanding and cooperation.

Kind regards,
Namecheap Support Team