Namecheap Status

Posted by Igor N. on 17th December 2014 @ 3:34 pm
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[completed] .asia, .blue, .bz, .in, .kim, .mobi, .pink, .red, .shiksha, .xn--3ds443g, and .xn--6frz82g Domains: Scheduled Registry Maintenance – December 18

Dear Customers,

This is to let you know that on December 18 the registry of .asia, .blue, .bz, .in, .kim, .mobi, .pink, .red, .shiksha, .xn--3ds443g, and .xn--6frz82g domains will be processing a scheduled maintenance.

The time frame for the maintenance is as follows:

December 18, 2014 (Thursday) 11:00 AM – 03:00 PM EST | 16:00 – 20:00 GMT

WHOIS services, domain availability checks, registrations, renewals and updates will not be possible throughout the maintenance window. DNS services will continue to operate normally.

Please allow time until the maintenance is finished and then feel free to modify your existing .asia, .blue, .bz, .in, .kim, .mobi, .pink, .red, .shiksha, .xn--3ds443g, and .xn--6frz82g domains or register a new one.

Thank you for your patience and understanding.

Kind regards,
Namecheap Support Team

Update @ December 18, 2014 11:00 AM EST | 16:00 GMT

The maintenance has started. Please do not place any registration/renewal orders for .asia, .blue, .bz, .in, .kim, .mobi, .pink, .red, .shiksha, .xn--3ds443g, and .xn--6frz82g domains during the maintenance window. Your patience is highly appreciated.

Update @ 03:00 PM EST | 20:00 GMT

We are glad to inform you that the maintenance has been completed. Please feel free to register and manage .asia, .blue, .bz, .in, .kim, .mobi, .pink, .red, .shiksha, .xn--3ds443g, and .xn--6frz82g domain names. Thank you for your patience.

Posted by Igor N. on 18th December 2014 @ 1:46 pm
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[resolved] DDoS Attack against Default DNS System v2

Dear Customers,

We regret to let you know that we are experiencing a DDoS attack against our default DNS system v2.

If your domain name(s) is using DNS system v2, it may not be resolving properly at the moment.

Until the issue is resolved you can switch your domain name(s) to use our backup DNS System v1 as an alternative. Though please do not forget that propagation can take up to 24 hours after the change. To do so, please follow the instructions below:

– login to your Namecheap account
– go to Manage Domains
– click on the domain name you need
– select Switch to DNS System v1 and save changes

Unfortunately, there is no current ETA for the issue, but we are doing our best to mitigate the attack and minimize its affect on the service. We will keep you updated on the progress.

Kind regards,
Namecheap Support Team

Update @ 2:20 PM EST | 19:20 GMT 

We are glad to let you know that the issue has been successfully resolved. We are deeply sorry for all inconveniences caused. Thank you for your patience and understanding.

Posted by Lena P. on 17th December 2014 @ 5:51 pm
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Hosting Billing System Scheduled Maintenance – December 21-22, 2014

Dear Customers,

This announcement is to inform you about a forthcoming maintenance to our Hosting Billing system scheduled for Sunday-Monday, December 21-22, 2014.

The timeframe for maintenance is as follows:

03:00am – 09:00am GMT Monday December 22, 2014

10:00pm – 04:00am EST Sunday-Monday December 21-22, 2014

Maintenance window is approximately 6 hours.

During this time it will not be possible to purchase, renew or cancel any hosting services. The Manage Hosting portal will also be unavailable.

We apologize for any inconvenience this may cause. Thank you for your patience and understanding in this matter.

Kind regards,

Namecheap Support Team

Posted by Igor N. on 17th December 2014 @ 12:27 pm
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[resolved]Temporary issues with RAA verification emails delivery

Dear Customers,

Unfortunately, we are experiencing temporary technical issue that may result in RAA verification emails delivery failures. Our technical team is aware of the issue and trying their best to resolve this.

Please accept our apologies for the inconvenience and thank you for understanding in advance. Your patience is highly appreciated.

Kind regards,
Namecheap Support Team

Update @ 1:10 PM EST | 18:10 GMT

We are glad to let you know that the issue has been fixed. We sincerely apologize for the inconveniences caused and thank you for your patience and understanding.

Posted by Igor N. on 9th December 2014 @ 3:11 am
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.physio domains: Temporary Issues with registration orders

Dear Customers,

Unfortunately, we are experiencing temporary issues with .physio domain registrations. Regretfully, there is no exact ETA at the moment, though we are doing our best in order to fix the issue as soon as possible.

Meanwhile, if you need to register a .physio domain name, please contact our support and one of our support representatives will be glad to register a domain for you manually.

Please accept our sincere apologies for these inconveniences and thank you for your patience and understanding.

Kind regards,

Namecheap Support Team

Posted by allies on 27th November 2014 @ 4:31 am
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[Resolved] Temporary Technical Issues on Xennode 34

Dear Customers,

Xennode 34 is experiencing temporary technical issues at the moment. All the services are affected.  Our technicians are currently working on the issue, and doing their best to shorten the downtime and bring the service back online as soon as possible.

Timeframe: unfortunately there is no ETA for now.

Affected services:  the web sites and email accounts are not available. WHM and cPanel control panels, MySQL, FTP and SSH access are not available either.

We apologize for any inconvenience this is causing and greatly appreciate your patience and understanding in this matter. We will keep you updated.

Kind Regards,
Namecheap Support Team

Update @ 05:10 AM EST | 10:10 AM GMT
The node is up and running.  60% of VMs are up. Our technicians are doing their best to bring the rest of VMs back online as soon as possible.

Update @ 05:14 AM EST | 10:14 AM GMT
We are glad to let you know that the issue is completely resolved. All services on Xennode 34 are up and running.

Posted by Bogdan Ko on 21st November 2014 @ 10:16 pm
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[Completed] Temporary Technical Issues on Reseller Server 9

Dear Customers,

This is to inform you that our hosting Reseller Server 9 is experiencing temporary technical issues at the moment. Our technicians are currently working on this issue and doing their best to shorten the downtime and bring the server back to its normal functionality as soon as possible.

Estimated timeframe: No ETA

Affected services: The web sites and email of all accounts are unavailable. cPanel and WHM control panels, MySQL, FTP and SSH accounts are not accessible as well.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
Namecheap Support Team

Update @ 10:42 PM EDT | 3:42 AM GMT
The issue was caused by kernel panic on the server side. Our technical team is investigating this matter at the moment. Additionally we are running file system scan to avoid any possible failures and generate system logs for further investigation of the issue. We shall update you immediately once all the services are fully restored.

Update @ 11:14 PM EDT | 4:14 AM GMT
We are glad to let you know that the issue was successfully resolved and all the services are up and running. Should you experience any issues, feel free to contact our Live Chat support or submit a ticket.

Posted by Vadim M. on 30th October 2014 @ 6:40 pm
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[Completed] Scheduled PrivateEmail Maintenance – November 3rd, 2014

Dear Customers,

We would like to inform you that the maintenance on our Private Email servers will take place on November, 3rd at 5:00 AM EDT | 9:00 AM GMT .

This maintenance will allow to keep the overall performance on the highest level.

Maintenance window: 1 hour

Possible downtime: about 20 minutes

Your patience and understanding are highly appreciated.

Kind regards,
Namecheap Support Team

Update @ 04:08 AM EST | 09:08 PM GMT
The maintenance has been started. We shall keep you posted on the progress here as usual.

Update @ 04:53 AM EST | 09:53 PM GMT
The maintenance has been finished successfully. Feel free to contact our Helpdesk in case any issues appear.