Namecheap Status

Posted by Konstantin R. on 24th April 2014 @ 6:17 am // Edit this entry
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New gTLDs: Donuts Scheduled registry maintenance

Dear Customers,

This is to let you know that on April 28,  2014 the registry of .VENTURES, .SINGLES, .BIKE, .HOLDINGS, .PLUMBING, .GURU, .CLOTHING, .CAMERA, .EQUIPMENT, .ESTATE, .GALLERY, .GRAPHICS, .LIGHTING, .PHOTOGRAPHY, .CONTRACTORS, .LAND, .TECHNOLOGY, .CONSTRUCTION, .DIRECTORY, .KITCHEN, .TODAY, .DIAMONDS, .ENTERPRISES, .TIPS, .VOYAGE, .SHOES, .CAREERS, .PHOTOS, .RECIPES, .LIMO, .DOMAINS, .CAB, .COMPANY, .COMPUTER, .CENTER, .SYSTEMS, .ACADEMY, .MANAGEMENT, .TRAINING, .SOLUTIONS, .SUPPORT, .BUILDERS, .EMAIL, .EDUCATION, .INSTITUTE, .REPAIR, .CAMP, and .GLASS domains will be processing scheduled maintenance.

The time frame for the maintenance is as follows:

April 28, 2014, 9 :00 PM – 10:30 PM GMT | 5:00 PM – 6:30 PM EDT

Domain availability checks, registrations, renewals and updates will not be possible throughout the maintenance window. DNS and WHOIS services will continue to operate normally.

Please allow time until the maintenance is finished and then feel free to modify your existing domains or register new ones.

Thank you for your patience and understanding.

Kind regards,

Namecheap Support Team

Posted by Ted V. on 23rd April 2014 @ 10:45 am // Edit this entry
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Namecheap.com Scheduled Maintenance – April 28th, 2014

Dear Customers,

 

We will be performing a scheduled maintenance on April 28th, 2014.

 

Maintenance window:

00:00 EDT Monday 28th April until 01:00 EDT Monday 28th April (04:00-05:00 UTC)

 

During this maintenance window Namecheap.com website and related services will be online, but may be slow to load.

 

Existing DNS records, Email and URL forwarding features will work normally. DNS, Email Services and Hosting (shared servers, reseller services, dedicated servers and VPS) will all remain operational. Our support team will be available via chat and ticket systems. 

 

Thank you for your understanding.

 

Posted by Ted V. on 22nd April 2014 @ 2:27 pm // Edit this entry
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[Resolved] .PW domains : Connectivity Issues with the Registry

Dear Customers,

Currently we are experiencing temporary connectivity issues with .pw domain Registry. Thus, the orders for registration may fail with the following error message:

*Connection attempt result: Cannot access a disposed object. Object name: ‘System.Net.Sockets.Socket’*.

You may also fail to update nameservers for your .pw domain and get the following error:

*3031166 RegistryConnection;Connection attempt result: A call to SSPI failed, see inner exception*

Unfortunately, there is no exact ETA at the moment, though we are doing our best in order to fix the issue as soon as possible

Kindly allow some time for the issue to get resolved and do not place new .pw domain related orders for now and do not update nameservers for your existing .pw domains. Failed orders will be refunded by our billing team. Feel free to create new orders as soon as the matter is resolved.

Thank you for your patience and understanding.

Kind regards,
Namecheap Support Team

 

UPDATE @ 04:50 PM EDT / 20:50 GMT

The issue may also affect .us.com/.de.com domains as their registration is provided by the same registry. We are currently working on resolving the issue. Thank you for understanding.

UPDATE @ 05:20 PM EDT / 21:20 GMT

We are glad to let you know that the issue is now resolved. We sincerely appreciate your patience and understanding in this matter.

Posted by Nika P. on 22nd April 2014 @ 12:55 am // Edit this entry
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[Resolved] Network issues at AtlantaNAP datacenter

Dear Customers,

AtlantaNAP datacenter is experiencing temporary network issues at the moment. Our onsite personnel are already working on the issue, and all the necessary measures are being taken to resume normal service as soon as possible.

Affected services: The websites and email of all accounts may be temporary unavailable. cPanel/WHM control panels, MySQL, FTP and SSH accounts may be inaccessible either. Private Email service is also affected.

Estimated timeframe: Unfortunately there is no ETA for now.

Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding regarding this matter.

Kind Reards,
Namecheap Support Team

Update @ 1:25 AM EST | 5:25 AM GMT
The issue in not completely resolved yet. We continue to work to resolve this with onsite staff.

Update @ 1:38 AM EST | 5:38 AM GMT
We are glad to inform you that the issue was successfully resolved.

Update @ 3:40 AM EST | 7:40 AM GMT
We regret to inform you that the issue resumed. Unfortunately there is no ETA for now. We are doing our best to resolve the issue as soon as possible.

Update @ 4:40 AM EST | 8:40 AM GMT
Our technicians are on the final stage of the resolution of the issue. We are doing our best to resolve the issue as soon as possible.

Update @ 4:53 AM EST | 8:53 AM GMT
We are glad to inform you that the issue was successfully resolved. All services are up and running now. Thank you for the patience.

 

Posted by Vadim M. on 19th April 2014 @ 6:44 pm // Edit this entry
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[RESOLVED] Temporary Issues with MySQL on Shared Server39

Dear Customers,

This is to inform you that MySQL service on Shared Server 39  is unavailable at the moment due to technical problems. Our technicians are currently working on this issue, and doing their best to shorten the downtime and bring the service back online as soon as possible.

Estimated timeframe: There is no ETA at the moment.

Affected services: The web sites that use MySQL databases are unavailable. MySQL databases menu, phpMyAdmin menus are not accessible.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

We’ll be posting the updates.

Kind regards,
Namecheap Support Team

Update @ 19:28 PM EST | 11:28 AM GMT
This is to inform you that emergency maintenance on the server has been started to resolve the issues with MySQL service.

Update @ 09:03 PM EST | 01:03 AM GMT
The server is going to be rebooted. There is no ETA for the downtime, unfortunately.

Update @ 10:39 PM EST | 02:39 AM GMT
Due to the serious technical issues on the server, all hosting accounts are being urgently moved to the other shared servers. We are going to inform every affected customer with a personal notification in shortest terms. There is still no ETA.
We extremely apologize for the inconveniences this might be causing.

Update @ 01:02 AM EST | 05:02 AM GMT
A part of the accounts has been transferred out. Another part is being transferred at the moment. Thank you for being patient.

Update @ 06:45 AM EST | 10:45 AM GMT
The transfer is still in the progress, unfortunately there is still not ETA but we will keep you updated on the process.

Update @ 09:20 AM EST | 1:20 PM GMT
The transfer is still in the progress. We are doing our best to complete it as soon as it is possible. We will keep you updated.

Update @ 11:20 AM EST | 3:20 PM GMT
The transfer is still in the progress. There is still no ETA, unfortunately.  We will post updates here each 2 hours.

Update @ 1:20 PM EST | 5:20 PM GMT
Several groups of accounts have been successfully transferred already. Another part is being transferred at the moment.  We will keep you updated.

Update @ 3:20 PM EST | 7:20 PM GMT
The transfer is still in the progress. We are doing our best to complete it as soon as it is possible. We will keep you updated.

Update @ 5:20 PM EST | 9:20 PM GMT
The transfer of a new group of accounts is in progress. We will keep you posted.

Update @ 7:20 PM EST | 11:20 PM GMT
Technicians are continuing migrating the accounts. No ETA thus far. Thank you for being patient.

Update @ 9:20 PM EST | 01:20 AM GMT, April 21st
We are glad to let you know that the biggest part of the accounts has been transferred.

Update @ 11:20 PM EST | 03:20 AM GMT, April 21st
The transfer has been completed on about 55%

Update @ 01:20 AM EST | 05:20 AM GMT, April 21st
The transfer has been 75% completed.

Update @ 03:20 AM EST | 07:20 AM GMT, April 21st
The transfer has been 78% completed.

Update @ 05:20 AM EST | 09:20 AM GMT, April 21st
The transfer has been 81% completed.

Update @ 07:20 AM EST | 11:20 AM GMT, April 21st
The transfer has been 83% completed.

Update @ 09:20 AM EST | 1:20 PM GMT, April 21st
The transfer has been 84% completed.

Update @ 11:20 AM EST | 3:20 PM GMT, April 21st
The transfer has been 86% completed.

Update @ 1:55 PM EST | 5:55 PM GMT, April 21st
The transfer has been 88% completed.

Update @ 3:33 PM EST | 7:33 PM GMT, April 21st
The transfer is still in progress. 89% of accounts have been transferred. We will keep you updated.

Update @ 5:33 PM EST | 9:33 PM GMT, April 21st
The transfer has been 92% completed.

Update @ 7:23 PM EST | 11:23 PM GMT, April 21st
We are glad to let you know that the transfer is completed successfully.

Posted by Stas T. on 15th April 2014 @ 11:48 am // Edit this entry
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[Completed] Namecheap.com Scheduled Maintenance on April 21st, 2014

Dear Customers,

We will be performing essential maintenance on April 21st, 2014. The time frame for the maintenance is as follows:

April 21st, 2014 (Monday) 12:00 AM – 07:00 AM EST (04:00 – 11:00 AM GMT)

During this maintenance window we will be upgrading key Namecheap.com hardware. These upgrades will enable us to serve you better and deliver a faster all-round Namecheap experience.

Services affected are:

- Namecheap.com;
- manage.namecheap.com;
- Namecheap API;

SSL Certificate Activations, Renewal Activations and Reissues will be also affected. We suggest performing these functions after scheduled maintenance is complete.

Existing DNS records, Email and URL forwarding features will work normally – however, new entries cannot be added during the downtime.

DNS, Email servers and Hosting (shared servers, dedicated servers and VPS) will all remain operational. Our support team will be available via chat and ticket systems.

 

Kind regards,

Namecheap Support Team

 

Update @12:03 AM EST | 04:03 GMT
Dear Customers, the maintenance has started. We apologize for the inconvenience it may bring you.

Update @ 2:45 AM EST | 6:45 GMT
The physical/hardware side of the upgrade has been successfully completed. We are now performing the software updates.

Update @ 6:15 AM EST | 10:15 GMT
At this time, the majority of the scheduled maintenance is completed. We are currently running through a post install debug/diagnosis phase to ensure all upgrades were successful. We estimate that Namecheap.com services will resume in around 30 minutes

Update @ 7:00 AM EST | 11:00 GMT
At this time, we’re pleased to announce our maintenance is complete and on schedule. Our upgrades were all successful and we look forward to serving you with a faster Namecheap.com moving forward. Thank you for your patience.

Posted by charlie.s on 8th April 2014 @ 7:16 am // Edit this entry
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Important: Critical OpenSSL security exploit

Dear Customers,

Please, be informed that a serious vulnerability has been discovered in OpenSSL (the most popular SSL module used on Linux / cPanel servers). This exploit allows a third party to steal information that would otherwise be secured and encrypted with the SSL/TLS protocol.

Unmanaged/self-managed customers who have a VPS or a Dedicated Server with Namecheap will need to do the following to secure their server. We recommend you perform these steps immediately.

For customers with cPanel/WHM:

1. Login to WebHostManager
2. Go to cPanel in the left hand menu
3. Click Upgrade to Latest Version
4. Follow upgrade instructions
5. Go to Software in the left hand menu
6. Click Update System Software
7. Follow upgrade instructions

For customers with the CentOS operating system (except CentOS 5, since it is not affected by the exploit):

1. SSH in as root
2. Run the command ‘yum update’ from the command line
3. Yum will update the at-risk packages

For customers using the Ubuntu or Debian operating system:

1. SSH in as root
2. Run the command ‘apt-get update && apt-get upgrade’

For Managed and Fully Managed server customers, Namecheap has / is in the process of applying this security patch for you.

For more information and assistance with this issue, please speak to our support team via our Helpdesk.

Posted by Nata T. on 14th April 2014 @ 8:35 am // Edit this entry
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Namecheap SSL Reissue Functionality

Dear Customers,

Unfortunately, a native Namecheap SSL reissue functionality (available from “My Account” area) for Symantec (Verisign), Geotrust/RapidSSL and Thawte certificates contains a bug preventing proper reissue of the certificate. Bug randomly results in a certificate being issued for the CSR used during original activation instead of a new one provided during the reissue process. We are working to fix this bug as soon as possible.

For now however, please perform reissue for Symantec (Verisign)/Geotrust/RapidSSL/Thawte certificates via End User Portal here:

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
Namecheap Support Team

 

Posted by Yurii A. on 19th April 2014 @ 3:00 am // Edit this entry
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.COM/.NET: Scheduled Registry Maintenance – April 25th(EST) – 26th(GMT), 2014

Dear Customers,

 

This is to let you know that on April 25th-26th, 2014, .COM/.NET Registry will be processing a scheduled maintenance.

 

The time frame for the maintenance is as follows:

April 25th, 2014, 21:00 – 21:45 EST 
April 26th, 2014, 01:00 – 01:45 GMT

 

During the maintenance the following services will be unavailable:

  • Availability Checks,
  • Domain Registrations,
  • Domain Renewals,
  • Domain Updates.

WHOIS services will continue working and DNS will continue resolving, but no changes can be made.

 

Please allow time until the maintenance is finished and then feel free to modify your existing .COM/.NET domains and register new ones.

 

Kind regards,

Namecheap Support Team