Namecheap Status

Posted by Yurii A. on 24th July 2014 @ 9:01 pm // Edit this entry
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.org, .Info, .mobi, .asia, .me, .bz Domains: Scheduled Registry Maintenance – 31 July 2014

Dear Customers,

This is to let you know that on 31 July 2014 the registry of .ORG, .INFO, .MOBI, .ASIA, .ME, .BZ domains will be processing a scheduled maintenance.
The time frame for the maintenance is as follows:

15:00 – 19:00 GMT | 11:00 – 15:00 EST/EDT

 

Domain availability check, registrations, renewals and updates will not be possible throughout the maintenance window. Whois service may work intermittently and DNS will continue to operate normally.

Please allow time until the maintenance is finished and then feel free to modify your existing .ORG, .INFO, .MOBI, .ASIA, .ME, .BZ domain or register new one.

Thank you for your patience and understanding.

Kind regards,

Namecheap Support Team

 

Posted by Yurii A. on 27th July 2014 @ 1:04 pm // Edit this entry
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[COMPLETED] .CO Renewals in 2013

Dear Customers,

 

This is to let you know that multiple-year renewals of .CO domains dated last year could have been processed incorrectly. We are working on the audit of all .CO domains renewed last year in order to get the issue resolved with the highest priority.

 

The issue concerns only .CO TLD and multiple-year renewals processed in 2013, other TLDs are not affected.

 

Thank you for understanding and please accept our apologies for inconvenience.

Namecheap Support Team

 

UPDATE @ 03:16 AM EDT/07:17 GMT

We are glad to let you know that the audit has been successfully completed and the issue resolved.

Thank you for your patience and understanding.

Posted by Yurii A. on 28th July 2014 @ 1:49 pm // Edit this entry
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[Completed] Namecheap.com Emergency Maintenance

Dear Customers,

Our site namecheap.com is currently undergoing an unscheduled maintenance to upgrade our systems in order to better serve you. It may cause temporary issues with login to your Namecheap accounts. Also the maintenance affects new SSL activations, renewals and reissues.

We apologize for any inconvenience during this short outage and thank you in advance for your patience and understanding.

Kind regards,

Namecheap Support Team

 

Update @ 18:10 GMT | 14:10 EDT 

We are glad to let you know that the maintenance has finished and normal namecheap.com website functionality has been restored.

 

Update @19:00 GMT | 15:00 EDT 

Unfortunately, there still may be some issues with Namecheap website.

Hosting >> Shared Hosting
Hosting >> Private Email Hosting

areas can also be affected.

We are working on this with the highest priority, please accept our apologies for temporary inconvenience.

 

Update @ 23:15 GMT | 19:15 EDT 

We are glad to let you know that the issue has been resolved and the normal service has been restored. Please accept our sincere apologies for the inconvenience caused and thank you for your continued patience and understanding.

 

Posted by Yurii A. on 28th July 2014 @ 8:57 am // Edit this entry
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[resolved] Connectivity Issues With Upstream Provider

Dear Customers,

Unfortunately, we are experiencing temporary issues with our upstream provider. This may result in domain registration and renewal order failure. We are working to resolve it as soon as possible. Please allow some time for the issue to be resolved and try to avoid submitting new orders. All failed orders will be either refunded back to the original source of payment, or reprocessed by our Billing department.

Please accept our apologies for the inconvenience and thank you for understanding.

Kind regards,

Namecheap Support Team

Update @ 9:20 EDT/ 13:16 PM GMT/UTC

We are glad to let you know the issue is completely resolved and you should be all good now. Thank you for your patience and understanding while we were working on the issue resolution.

Posted by Kristina K. on 27th July 2014 @ 1:21 am // Edit this entry
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[Completed] Symantec Upstream Provider Unscheduled Maintenance – July 27, 2014

Dear Customers,

 

Our upstream provider Symantec is currently performing an unscheduled maintenance.

The maintenance affects all new SSL activations and reissues resulting in errors.

The maintenance will not affect existing, new, pending or issued SSLs in any way.

Expected maintenance window: 2 hours.

We keep in touch with them and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions during the maintenance.

Please accept our sincere apologies for all inconveniences caused to you by the issue.

Kind regards,

Namecheap Support Team

 

Update @ 02:08 EST/ 7:08 AM GMT

The maintenance has been completed. Thank you for your patience during the maintenance window.