Namecheap Status

Posted by Stas T. on 17th April 2014 @ 12:59 pm // Edit this entry
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[RESOLVED] .SHIKSHA, .KIM, .PINK, .RED, .ONL and .BLUE Domains: Connectivity Issues with the Registry

Dear Customers,

We are currently experiencing connectivity issues with the Registry of the recently launched new gTLDs: .SHIKSHA, .KIM, .PINK, .RED, .ONL and .BLUE.

Please do not place any orders related to these TLDs at this time as it will result in error. We are working on resolving this issue and it’s being treated with our highest priority.

Kind regards,

Namecheap Support Team

 

Update @ 1:50 PM EST | 17:50 GMT

We are still working on the issue and do not have any ETA at the moment, unfortunately. Your patience and understanding are highly appreciated.

 

Update @ 3:20 PM EST | 19:20 GMT

The issue is still being worked on. We sincerely apologize for the inconvenience this has been causing you.

 

Update @ 18:53 EST | 22:53 GMT 

Our Senior staff is still investigating the issue and seeking for a resolution. Unfortunately, there is no ETA at the moment, but we will let you know once we have any updates.

 

Update @ 04/17/14 20:33 EST | 04/18/14 00:33 GMT

The issue is still ongoing and being treated with our highest priority. We sincerely appreciate your continuing patience and understanding.

 

Update @ 04/17/14 23:26 EST | 04/18/14 03:26 GMT

 We regret to let you know that the connectivity issues with the Registry of .SHIKSHA, .KIM, .PINK, .RED, .ONL and .BLUE TLDs have not been resolved yet and we are still working on it.

 

Update @ 04/18/14 02:45 EST | 04/18/14 06:45 GMT

We are glad to let you know that the issue should be fixed now, you are welcome to submit orders for these new TLDs. We deeply apologize for the inconveniences caused.

 

Posted by Stas T. on 15th April 2014 @ 11:48 am // Edit this entry
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Namecheap.com Scheduled Maintenance on April 21st, 2014

Dear Customers,

We will be performing essential maintenance on April 21st, 2014. The time frame for the maintenance is as follows:

April 21st, 2014 (Monday) 12:00 AM – 07:00 AM EST (04:00 – 11:00 AM GMT)

During this maintenance window we will be upgrading key Namecheap.com hardware. These upgrades will enable us to serve you better and deliver a faster all-round Namecheap experience.

Services affected are:

- Namecheap.com;
- manage.namecheap.com;
- Namecheap API;

SSL Certificate Activations, Renewal Activations and Reissues will be also affected. We suggest performing these functions after scheduled maintenance is complete.

Existing DNS records, Email and URL forwarding features will work normally – however, new entries cannot be added during the downtime.

DNS, Email servers and Hosting (shared servers, dedicated servers and VPS) will all remain operational. Our support team will be available via chat and ticket systems.

We sincerely apologize for the inconvenience.

Kind regards,
Namecheap Support Team

Posted by charlie.s on 8th April 2014 @ 7:16 am // Edit this entry
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Important: Critical OpenSSL security exploit

Dear Customers,

Please, be informed that a serious vulnerability has been discovered in OpenSSL (the most popular SSL module used on Linux / cPanel servers). This exploit allows a third party to steal information that would otherwise be secured and encrypted with the SSL/TLS protocol.

Unmanaged/self-managed customers who have a VPS or a Dedicated Server with Namecheap will need to do the following to secure their server. We recommend you perform these steps immediately.

For customers with cPanel/WHM:

1. Login to WebHostManager
2. Go to cPanel in the left hand menu
3. Click Upgrade to Latest Version
4. Follow upgrade instructions
5. Go to Software in the left hand menu
6. Click Update System Software
7. Follow upgrade instructions

For customers with the CentOS operating system (except CentOS 5, since it is not affected by the exploit):

1. SSH in as root
2. Run the command ‘yum update’ from the command line
3. Yum will update the at-risk packages

For customers using the Ubuntu or Debian operating system:

1. SSH in as root
2. Run the command ‘apt-get update && apt-get upgrade’

For Managed and Fully Managed server customers, Namecheap has / is in the process of applying this security patch for you.

For more information and assistance with this issue, please speak to our support team via our Helpdesk.

Posted by Nata T. on 14th April 2014 @ 8:35 am // Edit this entry
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Namecheap SSL Reissue Functionality

Dear Customers,

Unfortunately, a native Namecheap SSL reissue functionality (available from “My Account” area) for Symantec (Verisign), Geotrust/RapidSSL and Thawte certificates contains a bug preventing proper reissue of the certificate. Bug randomly results in a certificate being issued for the CSR used during original activation instead of a new one provided during the reissue process. We are working to fix this bug as soon as possible.

For now however, please perform reissue for Symantec (Verisign)/Geotrust/RapidSSL/Thawte certificates via End User Portal here:

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,
Namecheap Support Team

 

Posted by Yurii A. on 19th April 2014 @ 3:00 am // Edit this entry
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.COM/.NET: Scheduled Registry Maintenance – April 25th(EST) – 26th(GMT), 2014

Dear Customers,

 

This is to let you know that on April 25th-26th, 2014, .COM/.NET Registry will be processing a scheduled maintenance.

 

The time frame for the maintenance is as follows:

April 25th, 2014, 21:00 – 21:45 EST 
April 26th, 2014, 01:00 – 01:45 GMT

 

During the maintenance the following services will be unavailable:

  • Availability Checks,
  • Domain Registrations,
  • Domain Renewals,
  • Domain Updates.

WHOIS services will continue working and DNS will continue resolving, but no changes can be made.

 

Please allow time until the maintenance is finished and then feel free to modify your existing .COM/.NET domains and register new ones.

 

Kind regards,

Namecheap Support Team